First Pro Union FAQ & Worker Protections

ABSOLUTELY NOT. We have built ironclad protections into our Terms of Service and technical architecture:

• Individual training efforts are NEVER shared with HR or management
• Training struggles remain completely private to the individual
• Our Terms explicitly prohibit using training data for disciplinary action
• Firefighters work through training at their own pace, on their own schedule
• Management only sees aggregated, anonymized department-wide metrics

Only the individual firefighter has access to their personal performance data. Here's our access control structure:

• Individual firefighters: See only their own complete data
• Management: Receives only aggregated, anonymized department metrics
• Union representatives: Can be designated as privacy officers with audit access
• Complete audit trail of any administrative access attempts
• Real-time alerts to union reps if unusual access patterns detected

YES – Complete whistleblower-style protections are built in:

• All incident recordings are automatically deleted after 60 days
• Only aggregate debrief reports go to management
• All personally identifiable information (PII) is removed
• Reports are aggregated at team level, never individual
• Honest reporting is protected by contract and technology
• Retaliation for app-based reporting violates our Terms and triggers contract termination

First Pro supplements, never replaces, negotiated training protocols.

• Platform explicitly designed to enhance, not override, existing agreements
• All CBAs regarding training requirements remain fully in force
• First Pro adapts to your negotiated standards, not vice versa
• Union agreements supersede any platform defaults

Absolutely – union involvement is encouraged at every level:

• Unions can designate representatives as platform privacy officers
• Full transparency in implementation planning and rollout
• Collaborative implementation with union input at each stage
• Regular audit reports provided to union leadership
• Union veto power over any changes affecting worker rights

Yes – unions receive department-wide trend data to support negotiations:

• Comprehensive department-wide training trends
• Aggregate safety improvement metrics
• Workload and training time analysis
• All data anonymized with no individual identification possible
• Custom reports available for specific bargaining needs

Training compensation follows YOUR negotiated agreements:

• Departments determine their own compensable training policies
• If training is only compensated on-duty, that's perfectly fine
• First Pro adapts to whatever union and department agreements specify
• Platform tracks when training occurs for compensation verification
• Full reporting available to support overtime claims

Same app, same features, fair pricing based on usage:

• Every firefighter receives identical First Pro app and features
• No feature discrimination between career and volunteer
• Pricing difference reflects only typical usage hours, not capabilities
• Career: $40/year, Volunteer: $20/year – same exact product
• Equal access to all training and development opportunities

Your existing protections apply to First Pro training:

• If unions have negotiated against mandatory "voluntary" training, those protections apply
• Platform provides documentation for any training mandates
• Clear audit trail of what's required vs. optional
• Recommendation: Include First Pro training in upcoming CBA negotiations
• We support union efforts to clarify compensation for all training types

BULLETPROOF FOIA PROTECTION through proprietary data laws:

• All recordings, trainings, and podcasts are First Pro proprietary property
• User engagement metrics are proprietary trade secrets
• Protected under commercial information and trade secret exemptions
• Only published NFIRS/NERIS reports are FOIA-accessible
• Training struggles can never be weaponized by media or public

Professional development follows the firefighter:

• Currently building workplace development tool for data portability
• Firefighters will own and control their training records
• Can transfer complete training history to new departments
• Department cannot block or delete individual's records
• Exit strategies ensure data ownership remains with the member

Multiple layers of litigation protection:

• Training data classified as educational materials, not operational records
• Proprietary protections prevent disclosure
• 60-day automatic deletion of source recordings
• Aggregation removes individual identifiers
• First Pro will legally resist any subpoenas for individual data

First Pro augments human expertise – it never replaces it:

• Designed to multiply training officer effectiveness, not eliminate positions
• Creates more time for hands-on, practical training
• Training officers remain essential for implementation and customization
• Platform success requires human oversight and expertise
• Contractual commitment: No data provided for workforce reduction decisions

Veterans are the cornerstone of our content:

• Platform captures and preserves veteran "war stories" for all to learn
• 30+ years of experience becomes permanent departmental knowledge
• Veterans contribute their wisdom to shape next generation
• Open to compensation models for story contributions
• Institutional knowledge preserved forever, not lost to retirement

Contractual guarantee against metric-based workforce reductions:

• First Pro will NEVER provide data for layoff decisions
• Metrics cannot be used for downsizing justification
• Individual performance data remains completely inaccessible
• Aggregate data specifically structured to prevent misuse
• Union can terminate contract if this protection is violated

Democratic access for every firefighter:

• Same app and features for probies through chiefs
• Individual career development tools for personal trajectories
• No gatekeeping by rank or seniority
• Each member controls their own professional development path
• Platform enables individual growth independent of department politics

Fully ADA compliant with comprehensive accessibility:

• Audio podcasts with adjustable playback speed
• Full transcripts available for all audio content
• Multiple learning formats to accommodate different styles
• Language support for non-English speakers
• Ongoing accessibility improvements based on member feedback

Collaborative implementation is our standard approach:

• Union representatives involved from day one
• Implementation timeline subject to union approval
• Workload impact assessments conducted jointly
• Pilot programs with union oversight before full rollout
• Regular check-ins and adjustment periods built in

Member autonomy is fully respected:

• Individual privacy preferences honored
• Opt-out provisions available per union negotiations
• No retaliation for privacy choices
• Alternative training paths remain available
• Transparency in all data collection and usage

Long-term price stability guaranteed:

• 3-year price protection included in all contracts
• After 3 years, increases limited to inflation rate only
• No surprise fees or hidden costs
• Career firefighters: Locked at $40/year
• Volunteer firefighters: Locked at $20/year

Union-specific termination rights included:

• Unions have same termination rights as departments
• Immediate termination for privacy violations
• Clear escalation paths for grievances
• 30-day cure period for minor issues
• Full refund provisions for protection violations

Complete data protection and exit strategies:

• Data ownership guarantees survive any acquisition
• Member data must be returned or destroyed per union choice
• 60-day notice required for any ownership changes
• FOIA protections remain regardless of ownership
• Source code escrow ensures continuity of service

Clear grievance process with union involvement:

• Direct hotline to First Pro's union liaison team
• 24-hour response time for urgent issues
• Union representatives copied on all grievance communications
• Binding arbitration with union-selected arbitrators
• Platform suspensions possible pending investigation

Complete transparency in any data access:

• Real-time notifications to union reps for any investigative access
• Detailed audit logs provided monthly
• Union approval required for any non-routine access
• Annual third-party audits with union review
• Whistleblower protections for reporting violations