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Incident Response on Android

Comprehensive guide for responding to emergencies using the First Pro Android app.

Alert Reception​

Notification Types​

The app uses multiple alert methods:

  • Push notifications
  • Audio alerts
  • Vibration patterns
  • Screen wake
  • LED notification (if available)

Alert Priority Levels​

Different alerts for:

  • Priority 1 - Life-threatening emergencies
  • Priority 2 - Urgent responses
  • Priority 3 - Routine calls
  • Priority 4 - Non-emergency

Viewing Incident Details​

From Notification​

  1. Tap the notification
  2. App opens to incident screen
  3. Auto-loads all relevant data

From App​

  1. Open app
  2. Tap "Active Incidents"
  3. Select specific incident

Incident Information​

Each incident displays:

  • Type and priority
  • Location with map preview
  • Assigned units
  • Dispatch notes
  • Time stamps
  • Additional resources

Response Workflow​

Step 1: Acknowledge​

  1. Open incident
  2. Tap "Acknowledge"
  3. Confirms receipt to dispatch

Step 2: Respond​

  1. Update status to "Responding"
  2. Automatic location tracking begins
  3. ETA calculated for dispatch

Step 3: Navigate​

  1. Tap address bar
  2. Select navigation app:
    • Google Maps
    • Waze
    • Built-in navigation
  3. Follow route to scene

Step 4: On Scene​

  1. Tap "On Scene" upon arrival
  2. Time stamp recorded
  3. Location verified

On-Scene Features​

Quick Status Updates​

Swipe status bar for quick changes:

  • Investigating
  • Working
  • Staged
  • Transporting
  • Available

Scene Documentation​

Capture scene information:

  1. Tap camera icon
  2. Take photos/videos
  3. Add descriptions
  4. Auto-attached to incident

Resource Management​

Request additional resources:

  1. Tap "Request Resources"
  2. Select type needed:
    • Additional units
    • Special equipment
    • Utilities
    • Command staff
  3. Submit request

Communication Tools​

Incident Chat​

Real-time messaging for incident:

  1. Tap chat icon
  2. Send text messages
  3. Share photos
  4. Voice notes available

Direct Communication​

Contact options:

  • Tap to call dispatch
  • Message specific units
  • Contact command staff
  • Group notifications

Safety Features​

Panic Button​

Emergency assistance:

  1. Triple-tap power button (if configured)
  2. Or hold emergency button in app
  3. Sends distress signal
  4. Shares exact location
  5. Opens priority communication

PASS Alarm​

Personal safety feature:

  1. Automatically monitors movement
  2. Alerts if no motion detected
  3. Manual activation available
  4. Loud audio alarm

Location Sharing​

Continuous location updates:

  • Background tracking during incidents
  • Battery-efficient GPS usage
  • Indoor positioning when available

Advanced Features​

Pre-Plans Access​

View site information:

  1. Tap "Pre-Plans" in incident
  2. Browse floor plans
  3. Check hazmat info
  4. Review access points
  5. Hydrant locations

Weather Integration​

Real-time conditions:

  • Current weather at scene
  • Wind speed and direction
  • Temperature
  • Precipitation
  • Visibility

Mapping Tools​

Enhanced map features:

  • Satellite view
  • Street view
  • Hydrant overlay
  • Traffic conditions
  • Multiple route options

Multi-Incident Handling​

Managing Multiple Calls​

When assigned multiple incidents:

  1. Swipe between active calls
  2. Separate status for each
  3. Priority indicators
  4. Quick switch via notification

Incident Queue​

View pending incidents:

  • Sort by priority
  • Filter by type
  • Distance from location
  • Assignment status

Offline Functionality​

Available Offline​

These features work without connection:

  • View cached incident details
  • Access downloaded maps
  • Record actions for sync
  • Basic status updates
  • Emergency features

Sync When Connected​

Automatic synchronization:

  • Queued updates sent
  • New data downloaded
  • Status synchronized
  • Confirmation provided

Completing Incidents​

Clear from Scene​

  1. Update status to "Clearing"
  2. Add final notes
  3. Mark "Available" when ready
  4. Incident moves to history

Post-Incident​

After clearing:

  • Review incident summary
  • Add supplemental notes
  • Complete required reports
  • Equipment check reminder

Android-Specific Tips​

Split Screen​

Use split screen for multitasking:

  1. Open recent apps
  2. Long-press First Pro
  3. Select "Split screen"
  4. Choose second app (maps, etc.)

Voice Commands​

Use voice for hands-free:

  • "OK Google, open First Pro"
  • "Update my status"
  • "Navigate to incident"

Quick Settings Tile​

Add First Pro to quick settings:

  1. Pull down notification shade
  2. Edit quick settings
  3. Add First Pro tile
  4. Tap for rapid access