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Getting Started with First Pro iOS App

Quick setup guide to get you operational with the First Pro iOS app.

Installation​

Download from App Store​

  1. Open App Store on your iOS device
  2. Search "First Pro Emergency Response"
  3. Tap "Get" to download
  4. Wait for installation to complete

Initial Setup​

  1. Open the First Pro app
  2. Tap "Sign In"
  3. Enter your department code
  4. Enter your username and password
  5. Tap "Continue"

First-Time Configuration​

Enable Notifications​

When prompted:

  1. Tap "Allow" for push notifications
  2. This ensures you receive emergency alerts

Location Services​

  1. Select "Allow While Using App"
  2. Required for navigation and location-based features

Face ID/Touch ID​

Optional but recommended:

  1. Enable biometric authentication
  2. Faster app access during emergencies

Home Screen Overview​

Main Sections​

  • Active Incidents - Current emergency calls
  • My Status - Your availability and location
  • Team - Personnel on duty
  • Resources - Equipment and vehicles
  • Messages - Communication center

Quick Actions​

Bottom navigation provides rapid access to:

  • Incidents
  • Status
  • Maps
  • Messages
  • More

Setting Your Status​

Availability Options​

  1. Tap "My Status"
  2. Select current status:
    • Available
    • On Scene
    • Responding
    • Off Duty
    • Break

Shift Check-In​

  1. Go to My Status
  2. Tap "Check In"
  3. Confirm station and unit assignment
  4. Submit check-in

Customizing Settings​

Notification Preferences​

  1. Tap More > Settings > Notifications
  2. Configure:
    • Alert types to receive
    • Sound preferences
    • Quiet hours

Display Options​

  1. Settings > Display
  2. Adjust:
    • Text size
    • Dark/Light mode
    • Map preferences

Test Features​

Practice Mode​

  1. Settings > Practice Mode
  2. Explore app features without affecting live data
  3. Familiarize yourself with:
    • Incident response workflow
    • Status updates
    • Messaging system

Troubleshooting​

Common Issues​

  • Can't sign in: Verify department code and credentials
  • No notifications: Check iOS Settings > Notifications > First Pro
  • Location not updating: Ensure Location Services enabled
  • App crashes: Update to latest version

Next Steps​

  • Review Incident Response procedures
  • Learn about Communication Features
  • Configure Personal Settings